Refund Policies

Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.

Fall 2024 Program

TBD

Rock City Hockey - Fall 2025

1. General Policy By registering for the Rock City Steel Kings High School Pre-Post Program, players and families commit to the full season. Program costs cover fixed expenses such as ice rental, tournament fees, coaching stipends, uniforms, and league registration, many of which are paid in advance and are non-refundable to the organization. 2. Refund Eligibility Refunds may only be considered under the following circumstances: • Medical Withdrawal – A season-ending injury or illness, confirmed by a licensed physician’s written statement. • Program Cancellation – If the entire Pre-Post season is canceled by Rock City Steel Kings before its official start. • Roster Spot Replacement – If the player’s spot can be filled by another player before the first scheduled game. 3. Refund Amounts • Before First Practice: Full refund, minus a $50 administrative fee. • Before First Game: 50% refund, minus a $50 administrative fee. • After First Game: No refunds will be issued, except in qualifying medical cases. • Uniform/Equipment Fees: Non-refundable once orders are placed. 4. Medical Exceptions If a player is unable to participate for the remainder of the season due to injury or illness: • A prorated refund may be granted based on the remaining scheduled games and ice sessions, minus non-recoverable expenses (e.g., uniforms, tournament fees already paid). • Requests must be submitted in writing within 14 days of the incident. 5. Refund Process All refund requests must be: 1. Submitted in writing to the Program Director. 2. Include documentation (if applicable) — medical note, proof of move, or other supporting details. 3. Reviewed within 14 business days, with decisions communicated via email. 6. No Refund Situations Refunds will not be granted for: • Voluntary withdrawal after the first game. • Suspension or dismissal due to violation of team rules or the Code of Conduct. • Missed practices, games, or tournaments for personal scheduling reasons.